Being able to communicate with your shared website hosting provider whenever you have any kind of questions or encounter any difficulties is very important and how fast they will reply and take action could be crucial, especially if your site is business-oriented, as more downtime often means losing potential clients. The support options are a quick way to identify actual providers from resellers. The second typically respond only to e-mail messages or support tickets and you may need to wait for a day or longer so as to receive a reply. When your issue needs several replies, you could end up losing days so as to have a basic problem resolved. When you use the services of a genuine and reliable hosting supplier, you'll be in a position to connect with the support team at any moment and get a timely response whatever the problem or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Website Hosting
The customer and tech support services for all our shared website hosting plans are twenty-four-seven, so you can forget about waiting for a few days to receive assistance. If you are not our client yet, you can give us a call, chat with an agent or send an email message. If you currently have an account, you'll be able to open a support ticket in addition to the other three methods of contact. You can choose the most appropriate way to contact us based on what your location is or what hardware you're using. We're able to help you for more or less any webhosting-related query that you have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in this situation the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you can benefit from our 24/7 technical support services even on official holidays. All your websites will be available constantly and so will we. With various communication options, you can choose the best way to get in touch with us and inquire about our solutions if you do not have an account yet, or ask for support in case you are already among our customers. You are able to give us a call, start a chat with a live consultant, send an e-mail message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour reply time guarantee, even though it rarely takes over 20 minutes to receive assistance regardless of the complexity of the trouble. Using our customer and technical support services, we'll be there for you whenever you need us, not a couple of days afterwards.
24/7 Customer Support in VPS
With our VPS, you won't ever need to wait for more than 1 hour so as to get support for any kind of situation that you could encounter regarding the server or the software which comes pre-installed with it. We warrant this short response time for all tickets which you open from your billing Control Panel or email messages that you send to our technical support team. Furthermore, we have local telephone numbers in a number of countries worldwide plus a live chat service where we can assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 through the various ways of communication, so no matter what your question or problem is, there's always somebody to help you out promptly. If you need help with third-party software, that you cannot install or which gives you problems, you will be able to reap the benefits of the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Hosting
With a 1 hour maximum response time warranty, you will take advantage of quick support when you get a dedicated server through our company. Our customer and technical support teams are available 24/7/365, so any time you open a support ticket through your billing account or you send an email message related to any problem with your server or the pre-installed software on it whatever the time of the day, you will get a reply within one hour, even during holidays. Our ticketing system is the best option if the issue involved needs longer time to be solved or when it should be given to our admins, since it's a lot easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live agent using our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 as well.