There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you opt for is a trouble ticket system. This is the easiest method of communication for a number of reasons. If no technical support team member is free at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will invariably be received. Besides, you can copy ‘n’ paste large pieces of information without having to worry about printing mistakes, and if a certain problem needs more time to be resolved or a number of replies need to be exchanged, all the info will be in the very same place, so either party can always see the steps taken by the other one. The downside of using tickets to touch base with your web hosting company is that they’re typically separate from the web hosting platform, which means that if you need to provide information or to follow directions, you will need to use at least 2 different accounts and this number might increase if you desire to administer a number of domain names. Besides, many web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a response.
Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages feature an integrated ticketing system, which is included in our custom-created Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia will permit you to manage everything associated with the hosting service itself in one and the same location – payments, web files, e-mails, tickets, etc., eliminating the necessity to use different admin consoles. In case you have any pre-sales or technical questions or any difficulties, you can post a ticket with a few clicks without needing to sign out of your Control Panel. In the meantime, you may pick a category and our system will present you with a variety of informative articles, which will provide you with more information and which may help you resolve any particular problem even before you open a ticket. We guarantee a support ticket response time of no more than 1 hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting, which means that you will not need a different support platform to contact our help desk staff – you can do this on the spot as soon as you bump into a predicament. Posting a new ticket requires several mouse clicks and tracking down an older one is equally easy. With our smart search option, you can quickly find any ticket that you have already submitted. You can submit a ticket at any time whatsoever as our help desk support staff representatives are available to you 24 hours a day, 7 days a week, 365 days a year and reply in less than an hour, even though it rarely takes this much to get a response. With Hepsia, you will have everything in one location and you can just forget about the need to log in and out of two or more platforms to solve a simple issue.