There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you opt for is a trouble ticket system. This is the easiest method of communication for a number of reasons. If no technical support team member is free at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will invariably be received. Besides, you can copy ‘n’ paste large pieces of information without having to worry about printing mistakes, and if a certain problem needs more time to be resolved or a number of replies need to be exchanged, all the info will be in the very same place, so either party can always see the steps taken by the other one. The downside of using tickets to touch base with your web hosting company is that they’re typically separate from the web hosting platform, which means that if you need to provide information or to follow directions, you will need to use at least 2 different accounts and this number might increase if you desire to administer a number of domain names. Besides, many web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a response.