Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We provide a 1–hour response guarantee for every trouble ticket or e–mail that you send to our technical support staff. We will quickly reply to all general inquiries and forward right away the issue to our administrators in case any additional assistance is required. If you make use of our Administration Services package, we will execute any of the included server administration services at a time that has been agreed upon earlier.
A Premium Technical Support Service
Should you need help using the Control Panel or with any of the applications that we have preinstalled on the server on your behalf, do not hesitate to get in touch with the tech support staff at any time via the ticketing system. In addition, should you require help administering your dedicated hosting server, you can make use of the Administration Services package, that includes weekly Operating System updates, troubleshooting and software installation services, server monitoring and restarting procedures, data backup hard drive storage space, etcetera.
An Easy–to–Navigate Help Area
Our Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its features is a very useful integrated knowledgebase that will guide you step by step on all the tasks that you can perform. Most of the how–to articles in addition video versions that demonstrate all the actions that you can carry out in a very illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each section of the Control Panel.