Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help Center included in SM CIE Hosting’s Control Panel offers a selection of help articles and commonly asked questions. Aimed toward fixing any common problem that you might face, they are contributed by our support team of proficient technicians.

  • Top quality support service

  • How–To Videos

  • If you would like to see how an action is carried out or how an issue is resolved, instead of just reading about it, then examine our collection of step–by–step video tutorials. They address lots of different issues and will help you quickly learn how to work with our Control Panel.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24/7/365 tech support service and a 60–minute response guarantee. Our knowledgeable tech support engineers will be at your disposal 24/7 to respond to your questions and to sort out any problem that you may chance upon. Simply submit a trouble ticket from the Help Center and we will reply to you instantaneously.