Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Supplying top quality support in time is our top priority, so that we back up each Linux shared website hosting packages plan with a 1–hour ticket solution guarantee. At the time you fill in a ticket or post a message, our client technical support staff will do all they possible can to deliver the most appropriate remedy for your case and to provide you with assistance in due time.

  • Top quality support service

  • A Top–quality Support Service

  • You’ll be able to email us 24x7x365 with any query you could have involving SM CIE Hosting’s services. We now have consultants available at all times to give support at any time when required. Feel free to use the ticket system or send us an email at any time, or grab the telephone or make use of the live chat through business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • If you need help while performing tasks within the Control Panel, you can always click the Help control key and locate your concern in the set of content articles that will come up. We have as well turned much of the articles into educational videos. The list of video clips will come up if you select the Videos option available on the top right.