Support and Help Channels
A 60–minutes Ticket Response Guarantee
Our crew of professionals will do their best to answer to your assistance tickets within up to 1 hour. If, however, the difficulty you have encountered requires the help of the Admin =Team,= we will forward the ticket to the administrator on duty and will write a comment to let you know.
Expert Technical Assist Service
Our tech assistance team will be working for you round the clock to to attend to all help request tickets that you send. We offer customer help and support for all the programs that are pre–installed on your hosting server. These include our custom created Control Panel, the chosen OS as well as the server admin panel (depending on the VPS type).
A Descriptive Help Zone
An in–depth and frequently updated articles base is built into our custom–built Control Panel. It offers you quick tips about how to execute all of the key site control tasks. The Help section presents descriptive how–to tutorials and step by step video tutorials. You can reach the Help section by hitting the Help or Video buttons in the upper right part of each Control Panel section.